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Find answers to all questions regarding products and shipping you might have. If you can-t find any answer feel free to reach out at care@dermadecode.com
All domestic orders come with free shipping.
All orders are shipped between 1-3 business days. Once the order is on its way, you will receive a confirmation email together with a tracking code, so you can track your order.
Once we process and ship your order, you will receive an email with details about your shipping carrier and a tracking code, where you can track your order status.
We will ship your order within 3 working days of receipt; and the order will reach you within 3-10 working days, depending on the distance and time taken by our shipping partner.
No, currently we ship only in India.
We accept almost all of the payment methods available. All major credit and debit cards are available, as well as UPI & payment wallets.
Yes, our online payment infrastructure also accepts UPI payments.
We offer replacements in case of damages or incorrect dispatches. In case there is a problem with your order, please contact us over e-mail or phone (provided in our contact details). Once we receive back your product, we will issue you a replacement.
We are here to help you replace it. Just email us within 3 days of receiving the package together with a photo of the damaged product and we will be sure to send you a new one.
